Donor Privacy Policy

The Humane Society of Tampa Bay is committed to the highest standards of ethics and integrity in all fundraising efforts and to maintaining donors’ privacy rights. The Humane Society of Tampa Bay will not sell, share, trade or give our donors’ personal or contact information to any non-affiliated organizations; nor send mailings on behalf of other organizations.

The Humane Society of Tampa Bay collects and uses information about donors including name, address, phone number, email address and mailing preferences. In addition, the Humane Society of Tampa Bay keeps a record of each donor’s giving history. This information is kept on file for IRS purposes and is also used by the Development Department to analyze overall giving patterns in order to make more accurate budget projections and plan for the future of our organization.

Information on donors is password protected and may only be accessed by individuals who need such information to perform their assigned duties for the Humane Society of Tampa Bay. This includes individuals or companies who prepare mailings, work in a fundraising capacity for the organization, or prepare budgets and tax accountings.

To publicly recognize and thank donors for their generosity, The Humane Society of Tampa Bay publishes an annual report that includes a list of donors’ names in qualifying annual giving society levels. Any donor wishing to remain anonymous in the annual report should notify the Humane Society of Tampa Bay at the time of the gift.

Refund/Return Policy

Donations are normally non- refundable but if you have made an error in making your donation or change your mind about contributing to our organization please contact us at 813.774.4306. Refunds are returned using the original method of payment, except cash donations will be returned via check. If you made your donation by credit card, your refund will be credited to that same credit card.

We offer free exchanges and returns for store credit within 30 days of purchase.  You can return your item for store credit or exchange for an item of the same price.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original, saleable condition
  • Returned/Exchanged items must have no visible signs of wear or use

For returns, exchanges, or questions, please contact:

Please allow 5 business days from the date of receipt to process returns for store credit and exchanges

Unless the return is due to our error (such as an incorrect product being shipped), the customer is responsible for return postage. Return all items to us at the following address:

Humane Society of Tampa Bay

Attn: Retail Store Returns

3607 N. Armenia Ave.

Tampa, FL 33607


Please retain proof of mailing in case your returned item is lost or damaged.